Privacy policy

Last updated: 4 August 2026

COMOCLO. operates this shop and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the “Services”). COMOCLO. is a shop powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information”, we are referring to information that identifies you or can reasonably be linked to you or to another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, delivery address, telephone number and email address.
  • Financial information including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your basket, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
  • Your communications with us including the information you include in your communications with us, for example when you send a customer service enquiry.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including information about your interactions with the Services, including how and when you access or interact with the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, tailoring and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, process your orders, remember your preferences and the items you are interested in, send you notifications relating to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipments, facilitate any returns and exchanges, enable you to post reviews, and create a personalised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, text message or post, and to show you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your basket and on your other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding any fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or any other access details with anyone else.
  • Communicating with you. We use your personal information to provide you with customer service, respond to your enquiries, provide effective services to you and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or pending litigation or other adversarial legal proceedings, and to enforce our terms or policies or investigate potential breaches of them.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer service, cloud storage, fulfilment and shipping).
  • With business and marketing partners in order to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing based on your online activity with different merchants and websites.
  • When you instruct us, request us or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including in response to subpoenas, search warrants or similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than the one where you live, in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our Shop, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our shop, with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including for responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights available to you, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights in relation to your personal information here: Shopify Privacy Portal link.

THIRD-PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of those third-party platforms, without restriction as to its use by us or by any third party. Our inclusion of such links does not in itself imply any endorsement of the content of those platforms or of their owners or operators, unless otherwise stated on the Services.

CHILDREN’S DATA

The Services are not intended for use by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined in applicable law) personal information about individuals under the age of 16.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes or enforce any other applicable contracts or policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

  • Right of access / right to know. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
  • Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
  • Managing communication preferences. We may send you promotional emails. You may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.

If you live in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights listed above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not penalise you for exercising any of these rights. We may need to verify your identity before we can process your requests, as provided for or permitted by applicable law. In accordance with applicable law, you may appoint an authorised agent to make requests to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorisation you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits set by applicable law.

COMPLAINTS

If you would like to make a complaint about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge a complaint with the competent data protection authority in your region. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or, where applicable, any equivalent contract issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that has been recognised as providing an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice in accordance with applicable law.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at contact@comocloshop.com, call us on +33 9 70 70 79 42, or write to us at: COMOCLO — 173 rue de Courcelles, 75017 Paris, France. For the purposes of applicable data protection law, we are the data controller of your personal information.